FAQs

To ensure a secure and efficient payment process, we use Shopify Payments provided by Shopify. Your payment details are protected, giving you confidence in your transaction.

To redeem a promotional code, input it in the "Discount Code" field at checkout. Make sure it is entered correctly before completing your transaction, as it may not be possible to apply it after the checkout process is finished.

Absolutely! Once your order is dispatched, you will receive tracking information via email. This allows you to follow your package until it arrives at your home. Track Your Order

If you have questions about your order, our dedicated customer support team is here to help. Reach us at Support@maehub.shop. Please provide your email address and order number for faster assistance.

To change or cancel your order, please contact our Customer Service team at Support@maehub.shop. We will do our best to accommodate your request. Keep in mind that cancellations may not be possible once the item has been dispatched. For further details, please review our Refund and Return Policy.

If you experience delays or issues with your order delivery, please first reach out to the carrier to confirm the shipping address. Additionally, providing your phone number can assist in filing a claim with the carrier to locate your package, which typically can be resolved within a week.

Once your return is approved, please monitor the return tracking number. After the item reaches our facility, we will initiate your refund promptly within 2-3 business days.

For products requiring assembly, instructions will be included in the packaging. If you need further assistance, please reach out to our customer service at Support@maehub.shop, and we can provide online guidance for your product.